Faq Help Center
Find answers to common questions about Femek Essential — orders, shipping, returns and more
Warranty Program
Contact us directly on WhatsApp at +27 78 685 7052 or email femekessential@gmail.com with your requirements for a custom quote.
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We supply everyday essentials including eggs, toilet paper, bottled water, spices and electronics to homes and businesses across Johannesburg
Yes! We welcome bulk and wholesale orders. Contact us on WhatsApp at +27 78 685 7052 for a custom quote.
We use courier services for all deliveries across South Africa. Free shipping on orders over R750 — T&Cs apply for large/heavy items.”
We accept returns within 7 days of delivery for damaged or incorrect items only. T&Cs apply — returns are accepted at our discretion and require a valid reason. Please contact us via WhatsApp or email before returning any item.
No, return shipping costs are the responsibility of the customer unless the item was damaged or incorrectly sent.
Yes, we deliver to all major cities and towns across South Africa.
Cant find an answer? ask us
Returns & Exchanges
Returns and exchanges are accepted within 7 days of delivery. T&Cs apply — we reserve the right to assess each return request individually. Items must be unused, in original packaging, and accompanied by proof of purchase
Contact us on WhatsApp +27 78 685 7052 or email femekessential@gmail.com with your order number and reason for return. All returns are subject to approval — T&Cs apply.
Yes! Follow us on social media for promotions and special deals.
Yes, we deliver to all major cities and towns across South Africa via courier.
Fresh produce (eggs, meat, bottled water), opened or used products, and items damaged due to misuse cannot be returned.
Contact us immediately on WhatsApp +27 78 685 7052 with photos of the damage. We will resolve it as quickly as possible.
Once your return is approved and received, refunds are processed within 5-7 business days via your original payment method.
Return shipping is the responsibility of the customer unless the item was damaged or incorrectly sent by us.
Shipping & recent orders
We use reliable courier services to deliver across South Africa. Tracking details are provided once your order has been dispatched.
Yes! Orders over R750 qualify for free shipping. T&Cs apply — large and heavy items such as electronics may incur additional courier charges.
Standard delivery takes 2-5 business days depending on your location within South Africa.
Monday to Friday, excluding South African public holidays.
You will receive an email confirmation with tracking details once your order has been dispatched.
Tracking can take up to 24 hours to update after dispatch. If it has been longer please contact us on WhatsApp +27 78 685 7052.
